Policies

POLICES OF GPS

Unless noted below or in the product description, all products can be returned directly to Global Purchasing Solutions.com within 30 days from the date of invoice. Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account. Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Print heads, Bar Code Media, Software or Symbol Service Contracts. For certain items all sales are final and returns are not available, see product descriptions for information.

To receive credit, all products must 1) be returned in their original packaging, 2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and resealed in a factory-fresh condition. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in the shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:

General Inventory Restocking Fees:

• 5% of the purchase price (minimum $15) if a product(s) of equal or greater value is purchased as a replacement
• 10% of the purchase price (minimum $35) if no replacement is purchased
• *On orders over $2500, a restocking fee of up to 20% may be applied in certain instances

POS-X Systems Restocking Fees:

All POS-X Complete Retail and Restaurant Systems may be returned within 45 days of the date of invoice. A restocking fee will be applied to all returns on a per-unit basis. One unit is considered to be either a Main Register, a Back Office Station, or an Order Station. For all systems, the customer is responsible for shipping costs associated with sending the systems back to POS-X. Any products that are not in?Factory Fresh? or? Like New? the condition will be charged additional restocking fees based on the condition of the equipment. Condition of the equipment will be determined by POS-X.

• Retail Systems
  – $400 Restock Fee per Unit
• Counter Service Restaurant Systems
  – $500 Restock Fee per Unit
• Dine-In Restaurant Systems:
  – $700 Restock Fee per Unit

Professional Services Restocking Fees:

• All professional services, including custom programming, card printing, and label printing are non-refundable.

Refusal Fees:

• A $25.00 refusal fee will apply to all items that are not accepted by the customer upon delivery.

Freight charges:

Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items.

DOA Policy

If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Please see manufacturer’s warranties for manufacturer DOA polices. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by Global Purchasing Solutions.com.

• Shipping is calculated by product weight and zip code. Large orders may result in additional shipping charges.
• Orders with a gross weight over 150lbs with a shipping method faster then ground may be subject to additional shipping fees. You will be contacted by representative to confirm additional fees.
• Orders less than $25.00 will be charged a $10.00 Shipping Fee.
• All orders with overnight shipping will include additional shipping charges. Charges will be specified in the checkout page
• Saturday delivery not available in all areas.
• All orders to Alaska and Hawaii will ship 2-Day Air only.
• All orders to Alaska and Hawaii will include a minimal additional shipping charge of $20. Depending on the items, an additional shipping charge may be required. A sales representative will contact you regarding any additional charges.
• Shipping address must be a residential or business address. We will not ship to a PO Box.

Back ordered items are set to ship as soon as they become available. You will be contacted by email letting you know if any items are backordered. Back ordered items can be exchanged for an in stock item or canceled for a full refund. Please contact sales@Global Purchasing Solutions.com for additional help.

We accept the following payment methods:

• Master Card
• Visa
• American Express
• Electronic Check
• Purchase Orders (Please click here to order).
• Leasing through Direct Capital

Most demoed and returned items show very little usage with only minor scratches or blemishes. All items are fully functioning and have been tested to ensure usability. These items are sold as-is and a warranty is not guaranteed. Clearance items arriving Dead on Arrival (DOA) can be returned within 30 days. Items not DOA can not be returned.

Condition Guide
– Like New: Item is in the original packaging, no scratches and no signs of wear
– Very Good: Item may be in the original packaging, possible light scratches and signs of wear
– Good: Item has scratches and signs of wear
– Functional: Item has scratches and may have dents or other cosmetic blemishes.

*All clearance items ship ground.

*All clearance items are of single quantity unless marked otherwise in the option description.

This site uses cookies to keep track of the contents of your shopping cart only. Global Purchasing Solutions.com will occasionally send special offers via email to previous customers. Customers may opt-out of email solicitation. Customer data is protected with encryption and stored in a secure data center. Global Purchasing Solutions.com does not sell, rent or disclose customer information including e-mail addresses.

While we make our best effort to keep the information on our site accurate, prices are subject to change without notice. In the event, a price is found to be incorrect, or a product is not accurately depicted, we will make every attempt to contact the customer to inform them of the changes. All information is believed to be accurate but is not guaranteed.